The fine print, warmly

Shipping & Returns

We're thrilled to have you explore our unique creations, where each piece reflects our deep love for nature and creativity. Our commitment to you extends beyond offering beautifully crafted products — we aim to ensure your complete satisfaction with every purchase. Below you'll find our policies, designed for a transparent, fair, and enjoyable shopping experience.

Our policies

Shipping

US shipping is a flat $8.95 via USPS Priority Mail — FREE on orders of $75 or more. Online orders are typically processed within 3–5 business days (this does not include shipping time). Once your order ships, you'll receive tracking by email.

Returns & Refunds

While we have a no return and no refund policy, we understand the importance of our customers' satisfaction with their purchase. If there are any concerns or questions regarding your purchase, please reach out and we can form a plan of action together. These decisions are made on a case-by-case basis, with each individual customer in mind. We stand behind the quality of our handmade products and want you to love them as much as we do.

Exchanges

If you wish to exchange an unused item, please reach out to us and we can discuss this further.

Custom Orders

Custom orders — including white label candles and custom tie-dye — are final sale and not eligible for returns or exchanges due to their personalized nature. If you're unhappy with your custom order, please let us know and we can make a plan of action moving forward to ensure your satisfaction with your items.

Privacy

Your privacy is of the utmost importance to us. At Apricity Products LLC, we are committed to protecting your personal information.

Information collection: We collect information you provide directly to us — such as your name, email address, and shipping details — to fulfill your order and communicate with you.

Use of information: Your information is used to process transactions, ship orders, and provide customer service. We may also send occasional promotional emails, which you can opt out of at any time.

Data protection: We implement a variety of security measures to keep your personal information safe. Your data is contained behind secured networks and only accessible by a limited number of persons with special access rights.

Questions?

For any questions regarding our policies or to discuss your order, email us at apricityproductsllc@gmail.com or call 717-424-0002. Your feedback and satisfaction are vital to our small family business — we're here to help with any concerns or inquiries.

Thank you for choosing Apricity Products LLC. We're honored to share our passion for creativity and nature with you.